Frequently Asked Questions about online pharmacy

  • What should I do if a missing part of my order, or if the medication is not what I ordered?

    In the event that you receive products that you have ordered or are short of medicines, the most important thing is, of course, not be nervous and to inform our customer service by e-mail. We will do our best to resolve the situation quickly and efficiently.

  • What should I do if my package is damaged?

    If the parcel is damaged, it must be checked by the carrier and if the goods are damaged, must be prepared a report of damage. Remember: even if we forget to write such a document, the claim will still be treated. You can only request a package is not opened, then you need to check the parcel in the presence of the courier, otherwise, the pharmacy is not responsible or liable for any products damaged, even if the courier has not handled properly.

  • Will I receive a notice of completion of my purchases?

    Yes, of course. We also offer this service to our customers.

    This is information on the status of the order. A message with information on the location of the package can be sent to a mobile phone or to an e-mail. Depends only on the preferences of the buyer.

  • How much do I have to pay for shipping and which shipping methods can I choose?

    All of the information about the cost of delivery are in the tab “Shipping and Delivery”.

  • Can I change the delivery address with an address that is different from the one entered at the time of recording / the first order?

    Yes, it is possible to change the delivery address unless we have made other purchases or if the order has not already been processed. This can be checked and changed easily and quickly to your registered account on our website of the pharmacy.

  • Can I cancel my order, and when?

    You can cancel an order if it is not marked as “pending Order”. If purchases are not yet packaged, it is possible to cancel the order on the website of the store by sending an e-mail.

  • When and how do I pay for the products I ordered?

    You can pay for your medications with cards such as MasterCard, Visa and american express, depending on which option is more convenient for the customer.